best friend
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
Write a Review
We Think You’ll Love
Top picks just for you
I gave Hope the fish cover while charging the battery at my computer! She enjoyed playing with it and I think it helped her feel comfortable with it on the initial introduction. The part I appreciated most about it was that she spent time playing in the living room it while my boyfriend and I were sleeping. We usually keep her in the room with us because she tries to jump places she’s not allowed, but she had her fill of the fish, and then came and napped with us. It keeps her company! She’s a little co-dependent, so I think it’ll help her when we go back to work. I like to imagine when she played with it without the motor, and then I put the motor in, she was mind-blown and wondered how it suddenly came to life X)
When ordering this, I wasn’t sure how the cats would take it, whether it would be fun or just plain too scary for them. Well, it’s THREE/three cat thumbs UP at our house! Each of them absolutely LOVES this crazy fish toy, due in large part, I am sure, to the delightful catnip aroma. The grand kids love it as well, although one of them jumped and squealed the first time they picked it up and it moved, which was grand. So glad to have come across this fun toy. It arrived charged and ready and I still have not had to charge it yet, so it holds its charge for a very long time. We’ve had it for about a week and everyone is still loving this fish!!
This interactive cat toy is one all cat owners should add to their list! I was looking for something that was inexpensive yet would keep my 3 cats entertained when I am busy and can't play directly with them and I am so glad I purchased this moving fish. It came exactly as described, had a fragrant catnip package included, was easy to get assembled and charged quickly! As soon as I set it down on the floor, my cats were on it. It doesn't go right off- the motion activated sensor is programmed just right so your cat will need to nibble or swat a couple times first before the fish toy will start flopping around. It looks realistic how it flops and it majes a sound similar to a mouse squeak as it flops. One of my cats jumps in the air each time the fish toy starts flopping, even though we've been playing with it for a week, it always takes him by surprise. It is hilarious!!! Definitely a must-have cat toy! It comes with a USB cord to put in your plug to charge. While it is charging, there's a red light. It stayed charged for 3 hours no problem. Just turn the toggle switch to OFF when done playing to keep it ready for play later on.