We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
As of now, we’re delivering to the United States only.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Within 14 days of receiving the parcel, you can ask us for:
Full refunds are not available under the following circumstances:
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Yes, you can! Kindly Contact Us form to discuss the details with us.
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
Excellent quality! There is a zip compartment in the belly just open it up to switch it on/off, or charge it, or add a fresh catnip pouch (optional, it came with 1). Kitty loves it! She’s a feisty 3-year-old, was a feral stray kitten we found at about 5 weeks, still retains some wild ways. We had to stop letting her out because of killing things like frogs, baby bunnies, etc and she brought a live mouse in through the dog flap about a month ago so now she’s grounded for good. With keeping her inside she definitely needs appropriate outlets for her instincts. This fish is a good size for her to grab and kick. Great workmanship and materials. We’re having fun watching her enjoy it.
Actually my timid tuxedo cat was wary of the fish…flopping or still. So I gave it to a friend for her gregarious Maine Coon. She loved it! As she’s a big girl – 17lbs. – the fish is perfect for grabbing. The flopping was an added delight. Then the dog got interested. Tip: so your cat doesn’t tire of the fish, allow a limited playtime, then put it away for another time. Then it’s always new. Overall a quality product.
Since opening this toy, my cat has refused to put it down. He has spent literal hours just carrying it everywhere with him and watching it until the battery finally died and he lost interest. Luckily, the fish has a rechargeable battery so I just plugged the fish in overnight and it was as good as new in the morning. He likes to carry the fish everywhere with him, it even came bird watching on the windowsill with him. The motor to the fish isn’t loud but it isn’t silent either, the fish has an on/off switch so I make sure to turn it off at night time while it’s recharging so that I’m not woken up by a stuffed fish flapping on my face. Definitely a fun toy for cats and it comes highly recommended by my cat.