How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
The massager is good! I liked it! immediately turned on a strong mode because such procedures did constantly in the hospital, After 15 min, the signal paged and turned off!!!! I liked everything very much. I recommend to buy a massager and store as it pleases both the goods and delivery. The remote is very convenient! Thank you so much!!!!
I though I received a broken product. However, I just misused it. First of all, I need to gently wet my neck area before putting on the massager. Then, push the start button. I feel comfortable to use this neck massager, and it feels like electricity flows through my neck, relaxing my neck muscles. This neck massager has a U-shaped design, which can fit almost everyone’s neck. And come with a remote that can control 15 different power levels and 3 different massage models. Most important, it comes with a heating mode. I like it white color. I like it light. I like it comes with soft cushion. I like it easy to use. I like it can relief my neck pain. The overall quality is good. I really like it.
Been working from home for several months due to COVID-19 and without proper seating setup as what I have at work, I started to have issue with my neck.. came across this when searching for gadget to relief neck pain. The item came partially charged and I was able to used it right away and liked it within first few minutes. :) this massager is very light weight and just comfortably sitting on my neck. As far as actual massage goes, it’s great with 3 different modes and several intensity to choose from. Recommended