The way kitty cleanup
should be.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Decided on this item as had the same features as the slightly more expensive versions and the cheeper ones didnt look like they would work for me. The cats are happy with it and the honeycomb structure catches the wood pellets as I was hoping. The top layer is made from an eva type material so it's quite soft and spongy Really easy to clean I spray with bathroom cleaner and shower it all off in the bath when needed. My bathroom floor stays so much cleaner now the wood dust and pellets stay mostly contained in the mat. I think that if I was using fine grained clay or corn litter it would be even more efficient (I knew that the pellets.wpuld be a bit big for the design but it makes a big difference) I would reccomend this without hesitation :)
This mat certainly catches a lot of the litter that would have been dragged around the house, however, it doesn't catch most of the larger wood pellets. Thankfully though it is very easy to tip these back into the litter tray. It may not be perfect but it has saved us a lot of clean up.
I don’t know how I managed to live without this mat for so many years! One of the best purchases ever. I admit, I don’t always leave reviews. I do only when I have a terrible experience and I want to warn other customers, or then an item goes far beyond and above my expectations, and this is the case for this article. It’s washable, doesn’t leak if there are “accidental leakages” when my cats aim poorly and it catches the litter. Super item!