like never before
(for all the right reasons)
for hours of use
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I've just had this for a few days but I love it so far. I think whoever first came up with this idea was brilliant. I had seen a neighbor with something similar, so I searched on internet and chose this leash based on other reviews and the price. I normally walk my dog early in the morning and at about 10pm. We have no sidewalks so we always have to watch out for cars; this leash shows up much better than simply carrying a flashlight. I was worried that the length would be a problem since her other leash is longer and this one is only about 4 feet long, but it has not been an issue. We have taken four short (about 15 minute) walks with it and I have not had to re-charge it yet.
JUST PERFECT!!! Thanks!! This works really well! It gets dark so early in the PNW and I worry about my dog not being seen. This made me feel a lot more comfortable. My only complaint is that the light stops about a foot away from the dog, which I didn't really notice in the picture. I wish it were bright closer to him as I'm concerned about him being seen, not the end where I'm holding it!
I love the three settings for the lights. In my area there aren’t a lot of street lights and this leash is extremely bright Definitely can’t miss my dog now. It’s a bit shorter than i would normally get but my dog doesn’t seem to mind. The handle is cushioned so even when he did pull a tad the handle doesn’t hurt my hand. i would definitely buy this again.