like never before
(for all the right reasons)
for hours of use
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
works great--very visible. It's a little stiff so it's not as discreet from the dog's perspective as a nice thin leather leash. The stiffness occasionally causes it to pop up in front of my dog, making her want to chew it. Glad I have it for those wintertime evening walks. I've used it many times over the last few weeks and have not had to charge it yet.
I bought two of these leashes; one for each of my dogs in neon orange and yellow. Both leashes look bright and vibrant during the day even when they're not turned on which I love. During the night, both colors (yellow and orange) are clearly visible - the yellow shines more of a green when turned on but i'm fine with that. I got many compliments on the leashes! It has a soft padding for your wrist and grip of the leash as well.
I adore these lighted leashes. We often have drivers slowing to yell "Love the leash!". The eighty pound black dog and my winter coat aren't by their very nature very visible in the dark Virginia mornings. No sidewalks further compound the potential dangers. Lots of fur doesn't work well just with lighted collars. These leashes are great except that wet weather doesn't sit well with them. I'm on my third leash--they have a fantastic lifetime warranty and since the first I've carefully kept them from getting wet. After four to 6 months, the lights simply give out. One band or the other won't work and so I take pics, contact their service center and voila, in a day or two we are safely lit again.
I do wish the lights were on both sides. I did try another leash and like it as well, except it is shorter than my dog is long and he isn't too keen on being that close when we walk!