for ultra convenience
that’s comforting
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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I have a 60 pound Labradoodle so I needed something that would easily glide through his curls. After much research I found this brand. I was excited to use it and so far it’s great!! Here is what I like: 1. It is VERY quiet. 2. It is lightweight. 3. It glides easily while cutting the hair. 4. It is cordless. 5. It comes with oil, a small cleaning brush, scissors, different size clip-on combs, nail clippers, and a nail file. Bonus!!! It came charged in the package!! I thought for sure I was going to have to charge it overnight. That was awesome! I gave it 4 stars only because the scissors are cheaply made and it is difficult taking the combs off the blade. (Could be user error! If so, then it gets 5 stars!) I love it and would totally recommend this one for the price and for not being a professional groomer.
So far so good. My groomer is closed due to Covid-19 and it's getting warm in Florida. I groomed my Prince Charming and he looks like he went to the groomer, but the scissors won't cut anything, they are dull and not aligned correctly, and I tried adjusting them with the nut in the middle, just made it worse. The clipper itself worked great, but takes longer than an hour to charge and had to be recharged midway through. Still like this product!
Cuts really well, just got them today and with a short charge time, I was almost able to finish my cocker spaniel puppy’s haircut. It was so quiet, she fell asleep. Blades got barely warm but not hot at all.