for ultra convenience
that’s comforting
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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OH MY GOODNESS... These are the best clippers I have ever owned. I have a shitzu who is 12 years old and throughout our time with Chachi, he has gone to dog groomers and I have cut his hair myself. I started cutting his hair more often because I was told he was very timid at the groomers. I would buy clippers from retail chain stores and although they worked fine, Chachi was still shaking of fear. They would get loud and were quite noisy. WELL, after reading reviews on these clippers I decided to buy them....I was surprised at the low level of noise and vibrations. I was very impressed with the smooth cut it gave. Since Chachi is both inside and outside, his hair can get a bit rough, nappy and coarse but these clippers breeze right through his coat, like a hot knife through butter, (NOTE: not that the clippers get hot, they just work great). Would highly recommended to anyone who is grooming their dog. Oh and the fact that they are cordless makes it super easy to use.
First time I ever tried to do any grooming on my golden retriever, but with the pandemic we couldn’t get him in to a groomer so..... used the scissors to cut the first couple inches off, then used the trimmer. Took a few trials to figure out which attachment worked best and had to increase the speed to full speed. It was not the best haircut for my dog and it took us forever but it did the job until we could get him in to a professional. I have a totally new respect for groomers!! The clippers worked really well for him toenails! Overall it is a really decent grooming set.
We have two small dogs that hate the groomer. I've been cutting the pups hair with scissors and finally decided to try a dog grooming kit. I chose this product because of the low-noise claim and all the tools included I'm the kit. The grooming kit included all items advertised, all are high quality too. The razor is extremely gentle, and, to my relief, is as quiet as advertised. Our easily-spooked bichon-poodle didn't even flinch. Great product for a great price.