How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I was looking for a gate to put at the top of a staircase that is not a straight opening, but has an angled opening that a standard expansion gate would not work on. This gate fit perfect in that angle! It is lightweight gate and it is very easy to store when not in use – just take down completely and fold or roll up on side and attach it to the other side. You will not go wrong with the purchase of this gate.
After trying a few other gates, this one worked perfectly and seems much safer since its soft mesh. We have several other gates at home. This is our first time trying mesh type of gate and we loved it. We got this one for our stairway but we may buy a few more and swap them out for the other metal and wood gates we have. It was very easy to install and light weight as well. We placed this right in front of the stairway and it looks better and safer than the metal and wood swing gates we own for other areas. We have been using this for about a month now and so far it’s working great and I feel like it is much safer with the mesh. Highly recommended!
This is such a great compact device. I got it for my dog who has a tendency to run right out the door whenever I open it or leave it open just enough for her to open herself and run through. This comes with everything you need to set this up, it just takes a bit of patience and you’ll be able to use this in just a few minutes after opening. It also comes with another set of brackets so you can move the gate around or need to change it to separate your pets/babies from a different section of the house. I’m now able to set up a barrier that works over a much greater distance without having to deal with setting up baby gates that end up cracking or splintering over time or just won’t fit because of how they are designed. This gate is also easier to “take down” and readjust without having to find a space for it to be put away or getting lost or damaged when not in use.