How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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I wanted to wait a bit before I posted my review. I have 3 dogs, and I wanted to try it on all of them at least once. I have 2 small yorkie dogs and then a large pit bull. The two smaller dogs were pretty easy to manage, their nails fit in the slot pretty good, and they were not really freaked out by the noise of the grinder. It scared them at first, but they were good after that. My big pit was a bit different. He's never had his nails worked on before, I should say first of all. At first he got very freaked out, but that was mainly by the grinding feel, not anything to do with the device. His nails are huge, so didn't fit in there so much at first, but after a few minutes, they were fine. The noise was a bit loud for him, but other than that, the grinder did what it was supposed to do. Since it was his first time, I didn't want to spend a long amount of time on him, thought I would ease him into it. But the grinder seems to work well, and I hope it stands up to the test of time.
I've always been a little afraid of trimming my dogs nails for fear of cutting too short. I have 2 small dogs and their nails grow fast, so I finally decided it was time to learn because paying to have them trimmed so frequently was too expensive. This grinder came with information on how to trim the nail which made me feel more confident. The grinder worked great and it was my first time using it. I was able to use by myself without having someone else hold my dogs. Both of my dogs did really well with the grinder. I allowed them to get adjusted to the sound first and rewarded them with treats throughout the process. The wiggled a bit at times, but overall stayed still and allowed me to trim. I love how quiet the grinder is. Highly recommend!
The product is exactly as it looks and is described online. I recommend it!