How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I have dachshunds with monster nails. my older grinder stopped working so I just received this today and trimmed 2 of my dogs and I am empressed with this, it worked fast and with the different angles it was easier to get to the nails while they sat down. I gave it 4 stars because I don't know how this will hold up but it seems to be a sturdy well built item.
Wow!!! I have had 3 dog nail grinders in the past. This one beats all of them by far!! It it very quiet on both settings, which is great, especially for skittish pups. It is sooo fast! I have 3 dogs and it would take several minutes per dog, about 30 minutes total. Not with this one. All 3 were done in less than 10 and they were much shorter and looked better than when using the other grinders. It also didn't get nearly as hot as the other ones do. I am very impressed. The packaging is nice. It has everything you need. I would definitely recommend this grinder to any dog owners!
I don’t normally write reviews, but I felt this one warranted one! I have a 6 year old mini dachshund and trimming nails has always been rough!! Screaming and biting (from the dog). I’ve tried other nail grinders and she was terrified of them. I came across this one and thought I’d give it a try. It took only 5 minutes to do ALL FOUR paws! She held perfectly still and didn’t fight me a single bit!! She even wagged her tail when we were done!! Hallelujah I think we found the tool for us!!!