How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I have 2 large dogs that do not even liked their paws touched by our hands let alone trimmers. I can't even open the drawer we keep the trimmers in without them getting spooked. I have to constantly change their place. I got this grinder to try something new. This grinder is easy to hold and quiet to use. It had a charge to start with & probably could have been used right out of the box, but I waited and fully charged it before using it. Plus, I'm still in the "dogs getting used to the noise phase". It's quiet enough that they don't mind the grinder at all (haven't used it yet, just turned it on for them to get used to it). Feeling very hopeful!
This grinder was quick and easy to use on my 3-month-old puppy. While she's still fairly young and new to/scared of most things, she didn't seem to be bothered at all during the filing. I used the slower setting with the bigger filing top and it was very quiet. I love the fact that it's larger and extremely easy to hold, no slippage whatsoever! I actually clipped her nails prior to using this, but soon realized the grinder is so efficient that I can eliminate that step in the future! Her nails came out perfectly rounded with no sharp edges. Afterwards, she happily ran around the yard for hours while my husband finished building the fence, then promptly passed out for a nap once inside. She's happy, I'm happy, outstanding product! It's definitely a time saver and easier to maneuver than clippers. Instructions were easy to follow.
Starting with a 4-star rating since I haven't had a chance to use it yet, but I'm already incredibly impressed. I was expecting this to be a MUCH louder little tool, but it's very quiet! I have 2 super anxious small dogs... One who begrudgingly lets me trim his nails, and the other who won't even let me get the clippers near her! After lots of research and review-reading, I decided on this nail grinder. I am going to follow the instructions and let them both warm up to the sound/look of it before trying it on their nails, but I have very high hopes! I tried it on my own nail when I first got it just so I could test out the "feeling" of it, and I wasn't disappointed.