peace of mind
serving surface
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
I used this to calm my hyper neurotic schnauzer during grooming. Poor little guy was abused by a groomer when he was young, and has been VERY difficult to groom ever since. I’ve long been on the lookout for anything that will help calm him. Can’t take him to a groomer anymore, because he gets so stressed out. Grooming can take hours because he is so nervous. This tool was amazing. I was able to use the electric trimmer to do his belly, back and hind quarters quickly with no drama! Going to try it with my other schnauzer during his bath. My advice is to use just a little peanut butter or wet dog food at a time. Very thin layer. That way the dog really has to work for it and doesn’t fill up and get bored. This is the best grooming aid ever! It’s a wonderful, wonderful thing!!!!!!!
I just finished cutting and dremeling toenails on my three dogs with their total cooperation, thanks to this product. I just put squirt cheese in between the nubs of the slow treater, laid it on the grooming table, and the dogs were happily licking away while I worked on their feet. No pulling away, no second person to hold the dog, just me, some cheese, and the slow treater. I’m a fan!!!
I have to give my dog Epsom baths because she is very allergic to grass. She's part Portuguese Water Dog, and she has webbed feet. This makes it harder to wipe her paws clean after coming inside from a walk. The Epsom salt baths are just to cover her paws with water, and she has to stand there for 10 minutes. This great dispensing mat makes it easy to keep her in the tub for the full 10 minutes.