How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
My chihuahua reluctantly agreed to let my grandson clean his paws with this paw cleaner. It consists of a sturdy plastic cup with soft, silicone fingerlets inside for cleaning. Just fill the cup about 3/4 full with warm soapy water and put the dog’s paw in a few times. The paw comes clean in a jiffy. Repeat on the other 3 paws. It can be used on a little or a big dog. It’s portable so it’s good to take camping, to the park, or to use at home.
OMG. Does your dog have taco toes? Not anymore with this. Easy, so stupid easy to use. The hardest part of it all was just keeping my dog still. He really didn’t mind it once he was used to it. Clean-up of it was also easy. I had NO CLUE how dirty his feet were. The water was disgusting. YOU NEED THIS
Best. Thing. Ever. This product works like a charm. It gets the sand from between their pads, and is gentle enough that even my most stubborn pup tolerates it! I have a terrier/schnauzer that likes to dig, a mini golden doodle that is prissy about her paws and a standard labradoodle puppy that is still very fuzzy. We have a farm where it is extremely sandy and we stay in a travel trailer. The amount of sand they were tracking in to the camper was driving me CRAZY. It takes me three minutes to clean and dry off all of their paws. Seriously the best purchase I have made!