for ultra convenience
that’s comforting
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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Best trimmers I have used on my dog, They were extremely quiet and so easy to use and did not nick my dog! Was able to use for the whole trim!
Because of the health issues going on, we haven't been able to get our cat to a groomer recently. So we decided to try this product, figuring if we mess up who is going to see it? LOL. She is a long-haired persian cat who gets mats around her ears and chest. We were looking for clippers and found this kit and have been really impressed with the quality. The clippers are much more quiet than the kind for humans, the scissors are sharp and perfect for around the face, the different blades help with undercoat and mats. Plus with the files, nail cutters, etc. it's just been a great all around kit.
I liked that the set included everything needed for grooming - scissors, different sized combs for the shaver, nail clippers, & a nail file! It also included a tiny brush to clean the inside of the shaver. When you turn on the device, the noise is very low and did not scare any of my dogs. My only complaint is that the charge light for my device never turned green no matter how long I charged it for (and I even kept an eye on it because the recommended charge time was 3 hours). Still, it was completely functional and easy to use. Make sure to use the scissors to trim long fur before going in with the shaver. The fur does get everywhere, so I usually go out into the garden and put my dog on a little table so that he won't move around as much. Also, clean the inside after each use so that the device doesn't get clogged. It's super easy to pop the blade portion out and back in! Definitely a great product for dog owners who want to groom at home (especially during the age of Covid, when we can't really go to the groomers'). Worth the investment for this all-in-one grooming kit!